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Performing in-house application maintenance is a time consuming task, making it an expensive proposition for any company.
When you engage Corporate Software House Pty. Ltd. Application Maintenance
Services, you are assigned a team of professionals with deep expertise
in your application and an understanding of your line of business. The
team assumes the daily IT activities involved in maintaining,
troubleshooting, analyzing and assessing your application for enhanced
efficiency and performance.
Our Project Management methodologies produce successful and timely
support. Problems are resolved quickly, thorough tests are performed
and updates are methodically implemented and documented, with strict
change management policies enforced.
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Business Value through Application Maintenance
Our qualified team will deliver an Application Maintenance and
Enhancement services that will provide immediate business value to your
organization:
- Frees up your valuable IT staff and other resources for more strategic, core initiatives.
- Brings best-of-breed technology solutions to the task.
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Application Maintenance Methodology
Corporate Software House Pty. Ltd. has perfected its methodology for the gradual
transfer of duties from customer's in-house maintenance team to our
offshore team. While there are variations depending on the nature of
the application and the scope of the project, in most maintenance
projects our four-phased approach has proven to be the most effective.
The process begins with our offshore attending to non-vital tasks and
gradually reaches the level where our team will assume complete
responsibility for systems management and upkeep.Corporate Software House Pty. Ltd. proven methodologies help breaking down the maintenance process
into systematic levels, and sets goals accordingly for maintaining
agreed service levels.
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This process is accomplished in three phases:
P h a s e I
- Select team based upon the execution platform, operating systems, software environment, business environment, databases, etc.
- Obtain thorough understanding of the business domain and a complete understanding of the application implementation
- Configure the right maintenance model along with a gradual knowledge transfer to the offshore maintenance team.
P h a s e II
- Stabilize infrastructure and the support processes
- Obtain thorough understanding of the scope and complexity of Technical and business issues
- Distribute work between client and offshore maintenance teams
- Provide training in the areas required to the maintenance team under the guidance of the onsite team
- Schedule workload and system analysis
P h a s e III
- Acquire
complete knowledge of application execution environment, operational
knowledge, business logic and structural/design knowledge
- Offshore maintenance team to perform most change request activities on its own, including help desk calls
- Client team to retain highly critical activities like change prioritization and version control
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